Terms and Conditions

Horizon Cottages is a customer focused, family run business and therefore like to keep rules to the minimum. Please, however, take note of the terms and conditions under which our accommodation is rented out, in the interest of maintaining our peaceful and harmonious environment.

• Airport Transfers : transfers to Cape Town airport arranged- current rate is R 350 with R 50 extra for late or early pick up. Rates may vary
• Tours of Cape Town attractions : Please let us arrange tours of the popular attractions including wine tasting tours conducted by a licensed Cape Town tour guide at inexpensive rates.
• Check in Time : Standard Check-in is from 2pm and we are happy to accommodate late arrivals
• Check out Time : Check out Monday to Saturday is before 10.30am ~ Sunday by 12 noon although an extended checkout may be available by arrangement, dependant upon the next arrival. Your cooperation will assist us in providing a good service to the next guests to arrive
• Noise : Noordhoek is a haven of peace and tranquillity,  and guests are requested to moderate noise, especially at night.  Loud playing of music is not permitted- Horizons is not a party venue.
• Pets – although we love animals, we do not have any, as not all of our guests appreciate them. We are sorry, but pets are not allowed
• Smoking. In the interest of the comfort of all of our guests, we do not permit smoking in the accommodation. Ashtrays are provided on the stoeps. Thanks for your understanding
• Overnight visitors of guests are not permitted.
• Final payment : please settle the balance of the accommodation fee upon arrival or as soon as it is conveniently possible
• Servicing. Our units are serviced twice a week, with towels and linen changed.  Should guests wish the unit to be serviced daily this can be arranged at additional cost of R60  per day.
• Laundry : we have a collection every 2 days at inexpensive rates, ironing can be included.
• Directory : In each accommodation unit you will find a comprehensive directory of services.

CANCELATION POLICY

• In the case of no arrival or cancellation 0-7 days prior to arrival clients forfeit 100% of the total amount paid.
• In the case of a cancellation 7-21 days before arrival,  clients forfeit 75% of the total amount paid
• Should the client cancel 21-90 days before arrival he will forfeit 30 % of the total amount paid.
• Early departure does not entitle a guest to a refund