Terms and Conditions

Horizon Cottages is a customer focused, family run business and therefore like to keep rules to the minimum. Please, however, take note of the terms and conditions under which our accommodation is rented out, in the interest of maintaining our peaceful and harmonious environment.

• Airport Transfers : transfers to Cape Town airport arranged- current rate is R 400 with R 50 extra for late or early pick up. Rates may vary
• Tours of Cape Town attractions : We can arrange tours of the popular attractions including wine tasting tours conducted by a licensed Cape Town tour guide at inexpensive rates. Don't drink and drive- let our guide take you safely on a wine tour.
• Check in Time : Standard Check-in is from 2pm and we are happy to accommodate late arrivals
• Check out Time : Check out is by 10.30 am unless by special arrangement. Your cooperation will assist us in providing a good service to the next guests to arrive.
• Noise : Noordhoek is a haven of peace and tranquility, and guests are requested to moderate noise, especially at night. Loud playing of music is not permitted- Horizons is not a party venue.
• Pets : although we love animals, we do not have any, as not all of our guests appreciate them. We are sorry, but pets are not allowed
• Smoking : In the interest of the comfort of all of our guests, we do not permit smoking in the accommodation. Ashtrays are provided on the stoeps. Thanks for your understanding
• Visitors : Our facilities, including braais and pool are for the use of paying guests only. Within reason visitors are permitted but overnight visitors of guests are not permitted.
• Final payment : please settle the balance of the accommodation fee upon arrival or as soon as it is conveniently possible
• Servicing : Our units are serviced twice a week, with towels and linen also changed. Should guests wish the unit to be serviced daily; this can be arranged at additional cost of R60 per day.
• Laundry : we have a collection every 2 days at inexpensive rates, ironing can be included.
• Directory : In each accommodation unit you will find a comprehensive directory of services.
• Key and Breakage deposit: A key and breakage deposit may be required for larger groups together with the booking deposit, and which will be refundable in cash upon satisfactory check out

CANCELATION POLICY

• In the case of no arrival or cancellation 0-7 days prior to arrival clients forfeit 100% of the total amount paid.
• In the case of a cancellation 7-21 days before arrival,  clients forfeit 75% of the total amount paid
• Should the client cancel 21-90 days before arrival he will forfeit 30 % of the total amount paid.
• Early departure does not entitle a guest to a refund